​Head of Shared Services

If a business operates on a shared services model, then they are likely to have a Head of Shared Services. They will lead a team that focuses on improving business operations.


  • Ensuring the smooth running and effectiveness of day-to-day operations

  • Designing and executing the shared services plan for the business

  • Providing effective governance practices to protect the business

  • Managing the Shared Services team and employee development

  • Driving continual improvement

  • Managing key business stakeholder expectations

  • Continual improvement of processes

Expected Skills & Qualifications

  • Excellent communication and collaboration skills

  • Strong leadership abilities and experience in a management position

  • Proven experience planning and executing strategies

  • Experience managing supplier relationships

  • Good influencing skills and an ability to drive change

  • A passion for improving performance, services, and outcomes


The average UK annual salary for a Head of Shared Services is £73,000. This can rise to around £100,000 in London. A Head of Shared Services in the North of England can expect approx. £55,000 per year. (Glassdoor, March 2022)

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