International Client Relationship Manager My client is an International services firm with a global network of offices and reputation for exceptional client service. They are looking to recruit a Key Account Manager for their International Groups to help the firm service, manage and develop some of its largest client relationships across the International business. Based in London, UK regions or France, Germany, Amsterdam. You will be working on around 4 of the Firm's Key Clients , you will be responsible for helping Client Relationship Partners to develop specific client relationships in order to identify opportunities for growth, follow these through to delivery and optimise revenue. The role will involve client facing contact and liaison with other teams in the firm. Key responsibilities: *Develop a client service plan identifying areas to target, relationship map, KPIs *Implement systems and procedures to promote consistency and quality of client service *Take responsibility for communication and drive service levels across the wider organisation *Where appropriate, develop relationships with the client becoming the 'go to' person with any queries *Ensure intelligence about the client is shared within the core team and wider firm as appropriate *Work with team and finance to establish most appropriate management tools, systems and billing processes *Work with core team on BD activity, identifying opportunities and delivering pitches and proposals in relation to the accounts *Ensure the account is managed in accordance with best practice processes, e.g. regular CRM reviews
The successful candidate will have: *Degree/Professional Diploma in Marketing *Knowledge of Marketing/BD processes in a Professional Services firm (Legal or Accountancy) is essential - a sound understanding of new business processes, CRM as a concept and the emerging technologies *Sales techniques and coaching skills
