HR Advisor

Posted 10 April 2019
Salary Up to £30000 per annum
LocationManchester
Job type Full time
Discipline HR
ReferenceBBBH11790_1554970639
Contact NameKayleigh Yarwood

Job description

THE ROLE:

Responsible for providing advice, guidance and coaching in all people related matters to managers and colleagues within a culturally diverse contact centre based in Manchester City Centre

KEY RESPONSIBILITIES

* Coach and support managers in best-practice people management including the handling of disciplinary, absence, attendance and probationary issues

* Respond to queries and provide advice and guidance to colleagues

* Provide specialist advice to managers on more complex ER matters

* Investigate and take the lead on resolving people related grievances and complaints

* Ensure the case management system is up to date to enable accurate risk assessment as well as the tracking and reporting of historic outcomes

* Capture and produce MI to share with Senior Business Partners and allows the business to identify trends that might affect performance and/or influence people related decisions

* Work as part of an extended team to ensure a consistent approach to Employee Relations is taken, in line with company policy as well as legislation

* Be an advocate of our company values and ensure they are reflected in People team communication and interactions at all times

* Continually strive for professional excellence and identify areas for improvement within People Team processes and practices

* Provide support, guidance and cover if needed to colleagues in the wider People Team

COMPETENCIES, SKILLS AND EXPERIENCE

Essential:

* Experienced ER/HR Advisor

* Able to quickly build constructive working relationships

* Ability to work in a fast pace and changing environment

* Ability to coach and influence

* Passion for interacting with colleagues and being involved in the business

* Professional and collaborative approach

* Experience of managing high volume as well as complex ER cases

* Able to work as part of a small team with a 'can do' attitude and a flexible approach

* CIPD part qualified or equivalent

Desirable:

* Experience in multi-lingual, multi-cultural environment

* Experience working in a contact centre environment

* Experience in a fast-paced technology online business

* Experience of using Workday