HR Advisor
Job description
THE ROLE:
Responsible for providing advice, guidance and coaching in all people related matters to managers and colleagues within a culturally diverse contact centre based in Manchester City Centre
KEY RESPONSIBILITIES
* Coach and support managers in best-practice people management including the handling of disciplinary, absence, attendance and probationary issues
* Respond to queries and provide advice and guidance to colleagues
* Provide specialist advice to managers on more complex ER matters
* Investigate and take the lead on resolving people related grievances and complaints
* Ensure the case management system is up to date to enable accurate risk assessment as well as the tracking and reporting of historic outcomes
* Capture and produce MI to share with Senior Business Partners and allows the business to identify trends that might affect performance and/or influence people related decisions
* Work as part of an extended team to ensure a consistent approach to Employee Relations is taken, in line with company policy as well as legislation
* Be an advocate of our company values and ensure they are reflected in People team communication and interactions at all times
* Continually strive for professional excellence and identify areas for improvement within People Team processes and practices
* Provide support, guidance and cover if needed to colleagues in the wider People Team
COMPETENCIES, SKILLS AND EXPERIENCE
Essential:
* Experienced ER/HR Advisor
* Able to quickly build constructive working relationships
* Ability to work in a fast pace and changing environment
* Ability to coach and influence
* Passion for interacting with colleagues and being involved in the business
* Professional and collaborative approach
* Experience of managing high volume as well as complex ER cases
* Able to work as part of a small team with a 'can do' attitude and a flexible approach
* CIPD part qualified or equivalent
Desirable:
* Experience in multi-lingual, multi-cultural environment
* Experience working in a contact centre environment
* Experience in a fast-paced technology online business
* Experience of using Workday