Business Insight Analyst

Location Manchester, Greater Manchester
Job Type Full time
Salary £25000 - £29964 per annum
Contact Natasha Hodson
Call Natasha
Email email Natasha
Reference NH11943_1559040095
My client is a provider of housing and community services, owning and managing more than 12000 homes, they focus on meeting the specific needs of communities, and they are looking for a Business Insight Analyst to join their team in Manchester.

As Business Insight Analyst you will collect, record and use customer data to understand customer behaviour and improve customer experience. Reporting into the Business Insight Manager, you will work alongside a Customer Involvement team to understand the customer experience and develop feedback structures.

Business Insight Analyst- Responsibilities

-Managing customer research projects (qualitative and quantitative)
-Managing customer segmentation and profiling
-Using key metrics to analyse customer data and helping to shape the customer insight strategy

Business Insight Analyst- Requirements

-2 years experience in s similar Insight Analytics role
-Experience producing effective analysis and actionable insights
-Strong data mining and analytical skills
-Excellent knowledge of customer experience programmes (surveys/ metrics)
-Experience using tools such as Excel, SQL, Google Analytics (or any other Web Analytics tools), Microsoft Dynamics 365 and Power BI
-Degree level education in a relevant subject (preferred)

The salary for this role is up to £29964 DOE plus benefits

To discuss this role in more detail or apply, please contact