My client are looking for an experienced business analyst/project manager to join their Business Change team. You'll play a key role in communicating between operational teams and there IT & software development teams, acting as a 'translator' to convey how information technology can support the organisation and the customer's needs.
As a Business Analyst / Project Manager, you will be: *Leading the identification, design and delivery of process and system improvement initiatives to improve customer experience and / or internal efficiency and effectiveness. *Performing 'As Is' and 'To Be' analysis to identify root causes of challenging business problems. *Contributing to business case benefits identification and articulation. *Understanding and documenting requirements for software solutions. *Project managing software development and change projects. *Planning user acceptance testing to make sure the solutions we create are ready to release to our customers. *Coordinating communications and training activities to support the implementation of projects. *Ensuring plans are made to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
Essential Criteria: *Excellent analytical skills and an informed, evidence-based approach. *Experience of working as a Business Analyst in both Agile and Waterfall software development environments. *Experience writing requirements and producing and owning project documents. *Experience in all stages of a software development project lifestyle. *Excellent communication skills, with the ability to talk and present to a range of audiences. *The ability to work under pressure on multiple projects within your project timeframes. *The ability to build and maintain strong on-going relationships across a cross-functional project team. *A passion and enthusiasm to drive and deliver business improvement with a "can do" attitude.
Desirable Criteria: *Demonstrable experience of managing projects and delivering business benefits, demonstrating initiative and commerciality in achieving results. *Qualification in or knowledge of an industry recognised business improvement methodology e.g. Lean Six Sigma. *A detailed knowledge of the public, housing and/or care sectors.
