Our client is an established global company with offices in Boston, London, Munich, Sydney and Singapore. Their clients are the world's leading advertising agencies, including every major agency group. They work with these agencies to enable them to better understand and manage their clients' needs. Their products provide relationship intelligence through unbiased client feedback, intelligent relationship tools and coaching.
The Agency Lead is an integral client service role within this Consultancy. As an Agency Lead you will be one of the key points of contact for their clients, alongside the Consultant. You will translate and communicate client needs to the operational teams, be involved in (and sometimes lead) client meetings and contribute to business development. You will work closely with the Consultants across a broad client base to build strong relationships with clients and ensure value is added to their service.
Responsibilities:
Building Relationships *Manage key local and/or global agency relationships on a day-to-day basis, being the named contact alongside the Consultants. *Work in partnership with Consultants, knowing and representing your agencies' business interest and understanding the landscape and how they operate, so to deliver their services in the best way for them. *Support the onboarding of new clients, accounts and markets and make introductions when appropriate.
Understanding your clients *Learn the landscape of the agency world and stay up to date on what's new in the industry *Attend client meetings and contribute to debriefs. Shadow and participate in reviews where appropriate.
Representing client needs
*Represent the clients' best interests in all parts of the process. Communicate client nuances and requests to the operational teams to ensure a smooth end-to-end process. *Ensure account learnings are captured and best practice is shared amongst the other Agency Leads. *Edit and quality assure all agency presentations to ensure agency priorities are captured. *Conduct bespoke agency analysis as necessary
New Business *Contribute to the development of new business by providing high quality service to clients, to encourage referrals. Actively follow up opportunities to add new accounts and relevant products. *Track new business prospects and support Consultants with credentials presentations and in new business meetings as appropriate.
Security *Comply with all aspects of security policies, taking personal responsibility for the security of your own, the company's and client's data.
Skills required *Advertising, media or digital agency experience directly managing clients *Natural leader and trusted relationship builder *High emotional intelligence *Excellent communicator with the ability to listen actively *Entrepreneurial spirit *Solid presentation skills *Team player attitude *Extremely organized and diligent *Ability to manage change and stay flexible *Interested in the agency industry
Equity, diversity, and inclusion are integral to everything that we do. We are committed to these values and they are central to our mission. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
