We are looking for someone to take care of clients from beginning to end. Come join a fast-growing business and help them build strong and happy client relationships by delivering the best possible experience. Take ownership of your clients and get the satisfaction of building strong relationships while helping businesses grow, including theirs! At Ignite Growth, they help great healthcare businesses attract private patients by creating and running effective Facebook, Instagram, and Google campaigns. That means they can grow their business. With their help, well over 100 healthcare businesses have benefited by growing sustainably.
Responsibilities As one of the prized Account Managers and Ignite brand ambassadors, you will be involved with their clients from day one. You'll be the go-to person in charge of their customers and will: *Understand the client's journey and make sure they get the best of services at every stage. *Onboard clients and make sure the process is smooth throughout. *Be in direct communication with their clients over email and calls. *Provide recommendations and execute strategies for clients. *Manage the client's expectations while providing outstanding service. *Provide periodical key reporting to clients based on KPI analysis. *Meet deadlines by working closely with the campaign management team and deliver excellent results. *Work closely with the rest of the team and maintain clear communication via Slack. *Provide a professional yet friendly service to clients *Contribute to a great working environment Who this is for: *Someone with client-facing experience and the right mindset. *A 'people person' who enjoys building relationships. *Someone who is genuinely excited to help clients achieve their full potential. *A self-starter who can work independently - with the right coaching and guidance of course! *A team member - being collaborative and communicative with your team members is part of your essence. *An excellent written and verbal communicator who's not afraid to hop on calls with clients and colleagues. *A tech-savvy person - you don't need to be a coding expert but have a basic understanding of how things work. *A logically minded person and a problem solver *Paid social media knowledge is a plus!
What you will love about them *Remote working optional *Supportive team and management *Friday happy hours *'Startup' style environment *Competitive pay based on experience *Training and coaching *Flexible days, hours & times They're all about being: *Supportive with colleagues. *Ethical and transparent with clients. *Communicative with everyone.
These values are important to them, and it's how they've been able to achieve growth for themselves and deliver transformational results for their clients too.
