Account Manager

Location London
Job Type Full time
Salary £25000 - £28000 per annum
Contact Rochelle Vyas
Call Rochelle
Email email Rochelle
Reference 12990_1622560596
We are helping the gang at Ignite Growth find someone to take care of their clients from beginning to end.

You'll join a fast-growing business and help build strong and happy client relationships by delivering the best possible experience. Take ownership of clients and get the satisfaction of building strong relationships while helping businesses grow!

Ignite Growth help great healthcare businesses attract private patients by creating and running effective Facebook, Instagram, and Google campaigns. That means they can grow their business. With their help, well over 100 healthcare businesses have benefited by growing sustainably.

The role:

As one of Ignite Growth's prized Account Managers and Ignite brand ambassador, you will be involved with their clients from day one. You'll be the go-to person in charge of their customers and will:

*Understand the client's journey and make sure they get the best of the services at every stage.
*Onboard clients and make sure the process is smooth throughout.
*Be in direct communication with clients over email and calls.
*Provide recommendations and execute strategies for clients.
*Manage the client's expectations while providing outstanding service.
*Provide periodical key reporting to clients based on KPI analysis.
*Meet deadlines by working closely with the campaign management team and deliver excellent results.
*Work closely with the rest of the team and maintain clear communication via Slack.
*Provide a professional yet friendly service to clients
*Contribute to a great working environment

Who are we looking for?

*Someone with client-facing experience and the right mindset.
*A 'people person' who enjoys building relationships.
*Someone who is genuinely excited to help clients achieve their full potential.
*A self-starter who can work independently - with the right coaching and guidance of course!
*A team member - being collaborative and communicative with your team members is part of your essence.
*An excellent written and verbal communicator who's not afraid to hop on calls with clients and colleagues.
*A tech-savvy person - you don't need to be a coding expert but have a basic understanding of how things work.
*A logically minded person and a problem solver
*Paid social media knowledge is a plus!

What's in it for me?

These values are important to Ignite Growth, and it's how they've been able to achieve growth for themselves and deliver transformational results for their clients too.

*Remote working optional
*Supportive team and management
*Friday happy hours
*'Startup' style environment
*Competitive pay based on experience
*Training and coaching
*Flexible days, hours & times

We're all about being:

*Supportive with our colleagues.
*Ethical and transparent with our clients.
*Communicative with everyone.