Account Manager

Posted 04 May 2022
Salary£25000 - £30000 per annum
LocationAltrincham
Job type Full time
DisciplineMarketing
ReferenceST6664_1651675979
Contact NameSusannah Tavartkiladze

Job description

Junior Account Manager

Altrincham
Up to £30k DOE
Full time: 4 days a week in the office, 1 day working from home

We have a fantastic opportunity to join an established digital marketing agency in Greater Manchester on a growth trajectory. If you have good knowledge of digital marketing and excellent customer service skills, this might be just the role for you.

The Role:

This role has responsibilities spanning the full range of client support. You'll take responsibility for the delivery of digital projects for new and existing clients and be a key member of the client services team.

Responsibilities include:

  • Manage day to day client interaction and act as main point of contact for your assigned accounts
  • Identify opportunities to upsell to clients and be confident in making suggestions
  • Meeting and liaising with clients to discuss and identify their requirements
  • Working with agency colleagues to devise campaign / project plans that meet the client's brief and budget
  • Presenting campaign / project ideas and creative work
  • Arranging and attending meetings
  • Complete research for new business meetings and pitch writing
  • Be aware of all work flowing through the studio and manage the developers / designers work priorities on a daily basis
  • Track hours against project budget
  • Take responsibility for ensuring every piece of work that leaves the agency is 100% accurate and signed off
  • Testing websites, copy checking, and proof reading
  • Dealing with technical support queries, raising tickets and liaising with clients
  • Maintain internal systems - Basecamp, QuickBooks, JIRA, Trello, Google Drive
  • Use Google Analytics on a regular basis to monitor the success of clients' websites and identify issues and opportunities.
  • Use email marketing systems to send campaigns on behalf of clients and interpret the statistics reported
  • Conduct client training on websites, CMS, Mailbe
  • Produce user guides where necessary.
  • Signing off all client artwork - including managing internal approval

The ideal candidate:

Our ideal candidate will have a good knowledge of digital marketing from Agency and an intense desire to keep learning. You'll have fantastic professional customer service skills, be a team player, and have a keen eye for detail.

  • Excellent verbal and written communication skills
  • Excellent time management and organisational skills
  • Strong IT skills
  • Positive attitude and demonstrate proactivity in their approach to work
  • Ability to prioritise workloads and deadlines - for yourself and for the dev team
  • Ability to interpret and identify clients' needs/requirements
  • Relationship building skills
  • Technical understanding
  • Display commitment to the company and self-motivated
  • Numeracy skills
  • Articulate and persuasive.

What's in it for me?

This is an exciting and progressive role within a dynamic and passionate Digital Marketing Agency, with plenty of opportunity to help propel the company and clients' brands further. You'll join a strong, well established and friendly team and be able to learn about the Digital Marketing world from some of the best in the business.