We're helping Kyan looking for an experienced Client Partner to join their growing and talented team. You'll be responsible for helping a small group of clients to solve their business challenges through the use of pragmatic and innovative technology.
Digital experience is important, and a crucial part of the role will be understanding your client's challenges and their vision in context of their industry. You should be able to build a deep understanding of their needs, identify opportunities and head off issues before they become problems.

Key areas of responsibility:

Manage multiple accounts and develop positive working relationships
Drive client retention, upsells and satisfaction
Work closely with a PM and project teams to ensure client expectations are met, set and well managed
Report back your clients on the status of projects
Work closely with finance to keep internal tools, (i.e. revenue tracker) up to date and accurate
Work closely with the wider resourcing team to ensure the needs of the wider agency are balanced with client requirements
Ensure financial targets are achieved
Attend Kyan, client and industry events to build your network
Provide amazing customer service levels and strategic insight
Work with the internal teams to put together proposals and scope of work for new and existing clients


Competencies:

Significant experience in professional client relationship management
The ability to build positive relationships with the wider team
The ability to plan and strategise at a senior level
Excellent communication skills, written and spoken
Attention to detail and budgets
Full awareness of digital product delivery process
The willingness to learn, note and develop expertise in a client's sector
The ability to prioritise multiple workflows
The ability to remain positive and calm in times of pressure


Experience:

5+ years of experience in digital agencies
Technically savvy


Benefits:

30 days holiday + bank holidays
Flexible working hours with remote options
Self-managed training budget
Private healthcare
Subsidised gym membership
Pension scheme
Conferences and events
Regular company social events
Massages

Kyan values:

Kyan have worked really hard to build their inclusive team culture and although they're all very different people, they're united by three simple values.

Generosity; be excellent to one another
Geekiness; know your stuff
Drive; get shit done.