I am HR
9 Oct 2018
Workforce Planning Coordinator
We are delighted to be working with our client based in Manchester in their search to find a Workforce Planning Coordinator for a fast paced, warm and welcoming team.
You will be required to monitor, review and analyse business information for the UK Operations functions to optimise the use of the available skills, and resources available to meet business demands. You will need to build strong working relationships and have the ability to determine where efficiencies may be made, or resources can be reallocated.
As Workforce Planning Coordinator, you will ensure full staffing levels for each area of the operations functions to cover holiday, sick leave and project work.
What you will need to have –
*Minimum of 2 years’ experience of resource planning in a contact centre operations environment.
*Experience of using a range of approaches to resourcing (skills share, shift pattern optimisation, hiring, cross skilling).
*Ability to analyse statistics and data
*Understanding of UK employment legislation, particularly The Equality Act and Data Protection.
*Good level computer literacy.
*Exceptional organisation and planning skills.
*Experience of using interactive technology, social media and other digital sourcing platforms
*Minimum intermediate level Excel skills
*Experience of resource planning technology
*Experience of running and/or developing assessment centres.
*Experience of working within financial parameters and to budgets.
*Supplier relationship management (agencies).
If you are interested in this role and you would like more information, please send your CV to firstname.lastname@example.org or contact me on 0161 359 3789
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