Talk To Adam

Manchester 0161 359 3789

London 0207 871 7665

I am Digital + Tech

£50000 - £60000 per annum
North West

11 Jan 2019

Head of UX

The role of Head of UX is both a hands-on and strategic role so you will need to have a solid background in the conceptualizing, designing, and creating first-class product experiences for the product’s consumers.

*Work with product owners and Technical teams designing and delivering product and service journeys; creating simple, concise and practical self-serve, low effort journeys.

*Leading your team from design thought leadership through to and delivering its practical application and implementation in order to truly transform customer experience.

*Design and produce blueprints including: wireframes, roadmaps, workflows, personas, storyboards and scenarios with a view to developing web journeys that enhance customer experience and drive higher results on metrics such as customer NPS and reducing Customer effort scores delivering strong engagement and loyalty.

*Know the Customer: identify and analyses behaviors and Customers’ decision-making drivers, developing and building new approaches around these key metrics.

*Working with all the different teams to develop new end to end experiences, develop prototypes and proofs of concept/experiments to validate proposals and prepare solutions.

*Team development, One to ones, coach best practice and development of the team’s skills in user experience design

*Undertake stakeholder and user research & facilitate workshops

*Keep up to date on industry best practice and trends.

*Estimate work, prepare and update UX project plans; help with new partnerships.

*You’ve had exposure to A/B and multivariate testing

*Presenting your work to the wider team for discussion

*Fostering a culture of learning, creative thinking and design thinking methodologies

Key Required Skills:

*This is a hands on role, must have experience in creating design solutions

*Can do sketching, wireframing, prototyping and visual design by following UX best practices

*Ability to mentor and manage UX and Product Designers.

*Experience designing end to end customer and user journeys.

*Ability to drive UX and User Research throughout the organisation.

*Ability to prototype from low fidelity to high fidelity prototyping in Sketch ideally.

*Full UCD life cycle with a visual eye.

*Stakeholder Management at all levels

*Running and conducting workshops

*Experience leading and motivating teams.

*Experience of working within Customer Contact Center’s, particularly service process design

*Able to communicate effectively across organisational, technical and political boundaries, understanding the context. Makes complex and technical information and language simple and accessible for non-technical audiences.

*Demonstrate design, visualisation and presentation capabilities, able to convey complex customer journeys visually through storyboarding and compelling demonstrations.

*The ability to think and work strategically with an understanding of how design thinking is applied to business challenges

*Able to move from analysis to synthesis and/or design intent. Such skills include demonstration of the ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators

What can the role give you?

* The opportunity for self growth and personal development

* The opportunity to regularly attend NUX talks

* industry leading training across management and development

* Medical cover, eye tests, mental health support

* Paternity, Maternity and Adoption: Enhanced entitlements after 18 months

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