I am Digital + Tech
- £50000 - £60000 per annum
- North West
11 Jan 2019
Head of UX
The role of Head of UX is both a hands-on and strategic role so you will need to have a solid background in the conceptualizing, designing, and creating first-class product experiences for the product’s consumers.
*Work with product owners and Technical teams designing and delivering product and service journeys; creating simple, concise and practical self-serve, low effort journeys.
*Leading your team from design thought leadership through to and delivering its practical application and implementation in order to truly transform customer experience.
*Design and produce blueprints including: wireframes, roadmaps, workflows, personas, storyboards and scenarios with a view to developing web journeys that enhance customer experience and drive higher results on metrics such as customer NPS and reducing Customer effort scores delivering strong engagement and loyalty.
*Know the Customer: identify and analyses behaviors and Customers’ decision-making drivers, developing and building new approaches around these key metrics.
*Working with all the different teams to develop new end to end experiences, develop prototypes and proofs of concept/experiments to validate proposals and prepare solutions.
*Team development, One to ones, coach best practice and development of the team’s skills in user experience design
*Undertake stakeholder and user research & facilitate workshops
*Keep up to date on industry best practice and trends.
*Estimate work, prepare and update UX project plans; help with new partnerships.
*You’ve had exposure to A/B and multivariate testing
*Presenting your work to the wider team for discussion
*Fostering a culture of learning, creative thinking and design thinking methodologies
Key Required Skills:
*This is a hands on role, must have experience in creating design solutions
*Can do sketching, wireframing, prototyping and visual design by following UX best practices
*Ability to mentor and manage UX and Product Designers.
*Experience designing end to end customer and user journeys.
*Ability to drive UX and User Research throughout the organisation.
*Ability to prototype from low fidelity to high fidelity prototyping in Sketch ideally.
*Full UCD life cycle with a visual eye.
*Stakeholder Management at all levels
*Running and conducting workshops
*Experience leading and motivating teams.
*Experience of working within Customer Contact Center’s, particularly service process design
*Able to communicate effectively across organisational, technical and political boundaries, understanding the context. Makes complex and technical information and language simple and accessible for non-technical audiences.
*Demonstrate design, visualisation and presentation capabilities, able to convey complex customer journeys visually through storyboarding and compelling demonstrations.
*The ability to think and work strategically with an understanding of how design thinking is applied to business challenges
*Able to move from analysis to synthesis and/or design intent. Such skills include demonstration of the ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators
What can the role give you?
* The opportunity for self growth and personal development
* The opportunity to regularly attend NUX talks
* industry leading training across management and development
* Medical cover, eye tests, mental health support
* Paternity, Maternity and Adoption: Enhanced entitlements after 18 months
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We are always looking for driven individuals to join our team.