I am Digital + Tech
- £25000 - £30000 per annum
- Greater London
9 Jan 2019
Digital Account Manager- SEO & PPC
We are looking for an enthusiastic and empathetic account manager to join our growing account management team.
As an Account Manager you will be responsible for ensuring the happiness of clients, listening to them and helping them understand what they need to achieve.
You will also be responsible for helping develop our client support services and working with our internal expert teams (i.e. Content, Social & Paid Search).
This is a hands on, client facing role where you will be the face of the agency and taking ownership of central campaign delivery and reporting.
You will have a passion to grow your digital knowledge across multiple channels, get a buzz from building relationships and confident in delivering brilliant campaign experiences!
Previous digital experience and some technical understanding and knowledge will be very useful in this role.
The role is to report into the Account Director. You will be responsible for working closely with clients and internal departments to help achieve and exceed targets and drive new scopes of work.
To be responsible for managing our operational client relationships and our client happiness
Ensuring day-to day delivery and consistency of digital marketing campaigns across PPC, Display, SEO, Social and Content to agreed deadlines
Accuracy of reporting and shared custom insights from analytics
To be the voice of the client internally, building and maintaining relationships with key contacts and ensuring we are delivering what they need to exceed their goals
To own the account management process, ensure that it is adhered to for all accounts
To work closely with specialists in client teams, understand and be able to coordinate various internal process
To establish and develop processes within client teams, and the wider company, to ensure we’re all getting the most out of each other when it comes to delivering client work
Stuff you’ll need to know & things you’ll need to be
At least 1-2 years experience in a similar role, ideally in an agency environment
First hand experience of digital marketing performance channels, specifically: PPC, SEO, Paid Social and Content
Previous client portfolio management; ensuring client retention and supporting growth of partnerships
A good working knowledge of PowerPoint, Excel, Google Sheets & Docs to construct client reviews and build presentations
A good understanding of Google Analytics; experience with other insight tools MOZ Pro & SEMRush would be beneficial
Experience working with performance data to evaluate client strategy and develop and build proposals to achieve KPIs
Able to report on, analyse and present results to make your own suggestions for growing accounts
Ability to work independently, using your own initiative plus as part of a wider team
Have an excellent standard of written English, representing our clients professionally and respectfully
Pro-activity. Every job-specification says this but it’s so important for this role. We’ll give you guidance and coaching but we’re a start up, and you’ve gotta be self motivated and not afraid to ask the right questions and run with your own ideas
Be really organised. We mean like, REALLY organised
Creative approach to problem solving and to make improvements in the way things are done
Empathetic; able to understand just what a client wants and also what they need to achieve their goals
Self motivation, with a strong work ethic and enthusiasm to overcome obstacles when confronted with change
Confidence to defend (professionally) recommendations against criticism; equally ability to receive and apply client feedback
A real desire to achieve and beat targets
You will also need to be a UK citizen or eligible to work in the UK
Stuff you’ll get from us
You’ll be joining an exciting scale up, founded by an ex-Googler which, now in its fourth year has grown to 30+ clients and 20 keen marketers to learn from
Great career progression – we’re still relatively small so you’d be joining us at an early stage, so the sky really is the limit
The opportunity and space to learn absolutely shed-loads and you definitely will.
An inspiring, fun team to work with. We hang out after work as much as we work together
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We are always looking for driven individuals to join our team.