I am Digital + Tech
- £30000 - £38000 per annum
- North West
11 Oct 2018
3rd Line Engineer with Project Work
Your main roles and responsibilities will include:
*Responsibility for Priority 1 tickets and site visits relating to these.
*Delivering support and technical expertise to end users face to face, over the telephone and via remote support
*Responsibility for ensuring that San-iT’s systems are operating effectively and securely e.g. backups, AV, DR
*Creation of documentation / method statements / how-to guides
*Work to agreed SLAs and KPIs.
*Assist and support 1st/2nd line Support Engineers with workload as necessary.
*Planning and implementation of internal and customer projects.
*Lead the team to deliver the IT solution to the agreed cost, time and quality measures
*Ensure adequate risk and issue management in place to ensure the success of the project
*Take ownership of the post go-live support process to ensure teething issues are dealt with
*Proactively manage cost and benefit across the whole project
*Clear communication with the Support Team and all stakeholders throughout and following the process
*Take ownership for the successful delivery of all technical activities on the customer site
*Ensure post-project reviews take place to improve the overall delivery capability of the Support team
*A full UK driving license
*Office 365, SharePoint, EMS+S
*Experience of Microsoft Azure would be an advantage
*Windows Server 2012 and 2016
*Configuration, Installation and query of SQL
*Strong system, software and hardware diagnostics, fault finding and problem solving ability.
*Server Virtualisation using Hyper-V or VMware
*Experience of server implementations, device imaging and deployment
*Networking – VPNs, VLANs, LAN/WAN, DNA, DHCP, Fundamentals (e.g. TCP, IP)
*Firewall and WAN technologies.
*Security focused whilst being aware of vulnerabilities and threats apparent.
*Excellent communication skills via face to face, telephone and email.
*Ability to work to within tight time scales and deadlines within a team and on your own initiative.
*Have the ability to converse with non-technical people without technical jargon and able to build and maintain good relationships with clients, colleagues and suppliers.
*Our ideal candidate will also be capable of managing and prioritising their own workload and will possess strong organisational skills.
*Experience of a fast paced support environment, ideally with a Managed Service Provider
*MCSA and MCSE qualifications would be an advantage
You will be a reliable, responsible and trustworthy person who enjoys dealing with people and not just technology. As well as being both self-motivated and self-disciplined you will be able to:
*Remain calm under pressure and be a tenacious problem solver
*Understands when issues should be escalated.
*Be eager to learn with an ability to self-teach in areas of uncertainty.
*Possess a strong customer service ethos with a hunger to develop and improve your experience.
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We are always looking for driven individuals to join our team.